This Privacy Policy describes how Sorano Studio ('we', 'us', or 'our'), a sole proprietorship operating at soranostudio.com, collects, uses, and safeguards your personal information when you visit our website or place an order. By using our site, you agree to the practices described in this policy. This policy is governed by the laws of Malaysia, including the Personal Data Protection Act 2010 (PDPA).
Information We Collect
We collect information you provide directly and information generated automatically when you use our site.
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Identity & Contact Information
Your full name, email address, phone number, and delivery address, collected when you place an order or contact us.
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Order & Transaction Information
Details of the products you purchase, order amounts, and transaction history. Payment processing is handled entirely by our payment providers (Stripe, FPX, DuitNow). We do not store your full card number or banking credentials.
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Device & Usage Information
Your IP address, browser type, pages visited, and time spent on our site, collected automatically via Shopify's analytics and cookies.
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Communications
Any messages, enquiries, or feedback you send us via our contact form or email.
How We Use Your Information
We use your information only for legitimate purposes directly related to fulfilling your order and running our business.
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Order Fulfilment
To process your order, build your custom PC, arrange delivery, and issue invoices and receipts.
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Customer Support & Warranty
To respond to your enquiries, process warranty claims, and provide after-sales support throughout your 1-year warranty period.
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Legal & Compliance
To comply with applicable Malaysian laws and regulations, including tax obligations and record-keeping requirements.
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Service Improvement
To understand how our website is used and improve our products, services, and customer experience. We do not sell your data to third parties for marketing purposes.
Sharing & Disclosure
We do not sell, trade, or rent your personal information. We share it only in the following limited circumstances.
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Service Providers
We share necessary information with Shopify (our ecommerce platform), Stripe (card payments), and FPX/DuitNow payment processors, and courier services (for delivery). These providers are contractually bound to protect your data and use it only for the purpose of providing their service to us.
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Legal Obligations
We may disclose your information if required by Malaysian law, court order, or government authority, or to protect the rights, property, or safety of Sorano Studio or others.
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Business Transfers
In the event that Sorano Studio is transferred, merged, or acquired, your information may be transferred as part of that transaction. You will be notified of any such change.
Cookies
Our website uses cookies — small text files stored on your device — to keep your shopping cart active, remember your session, and collect anonymous analytics data. Shopify sets essential cookies required for the store to function. You may disable cookies in your browser settings, but this may affect the functionality of our site, including your ability to checkout.
Data Retention
We retain your personal data for as long as necessary to fulfil the purposes for which it was collected, including satisfying legal, accounting, and warranty obligations. Order records are retained for a minimum of 7 years in compliance with Malaysian tax and commercial law. After this period, data is securely deleted or anonymised.
Your Rights
Under the Malaysian Personal Data Protection Act 2010 (PDPA), you have the following rights regarding your personal data.
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Right of Access
You may request a copy of the personal data we hold about you at any time.
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Right to Correction
You may request that we correct any inaccurate or incomplete personal data we hold about you.
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Right to Withdraw Consent
Where we rely on your consent to process your data, you may withdraw that consent at any time. This will not affect the lawfulness of processing carried out before withdrawal.
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Right to Limit Processing
You may request that we stop using your data for direct marketing purposes at any time by contacting us at the details below.
Have a question about your data?
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